In order to ensure their personal information remains safe, CRA is encouraging all users of its services to do the following: The issues should be fixed by March 22, CRA said, but anyone who hasn't been able to regain access by that date should call the agency.Īffected individuals can visit this webpage for more information. Individuals can also regain access to their CRA account by using a different login method, such as their banking login, or by creating a new user ID and password, which requires requesting that a unique personal identification number (PIN) be sent by mail. Those who have signed up for email notifications from CRA My Account will receive emails, while other affected individuals will receive their instructions by mail. Those who try will receive an error message.Īffected individuals will receive instructions on how to regain access to their CRA account, the agency said. Duration 5:26 The Canada Revenue Agency says 800,000 taxpayers will be locked out of their online accounts tomorrow after an investigation revealed that some usernames and passwords have been obtained by "unauthorized third parties." 5:26 Next steps for locked accountsĪffected taxpayers will have their emails removed from their accounts, the agency said, and won't be able to reset passwords using the traditional method on the agency's website.
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